Quality Management System

Operations Compliance plays an integral role in the operations of the organisation. It ensures that the company and employees follow the laws, regulation, standards, policies, procedures and ethical practices that apply to the organisation.  
Our processes are designed to exceed customer expectation through a quality service that operates within a safe work and environmentally friendly environment. Operations Compliance delivers stakeholder expectation through specially designed quality, environmental, occupational health & safety and social accountability management systems. All processes are carried out ensuring minimum adverse effect to the environment, minimum pollution within a safe work environment assuring ethical and fair practices to employees including subcontractors.
Our quality management system is certified to ISO 9001:2015 and the environmental management system is certified to ISO 14001:2015 and social accountability management system certified to SA 8000, enabling us to maintain global compliance standards within our operations.

The Concept of Quality Management

  • A Quality Management System in its basic concept is quite simple. It seeks to: Recognize the external quality related requirements specified in Licenses to Trade, guidelines, specified customer requirements, and the chosen management system standard(s)
  • Ensure that all requirements have been documented within the management system in the appropriate location in terms of defined specific system requirements
  • Confirm that employees receive applicable training in the quality system requirements
  • Outline performance processes, where applicable, to the quality system requirements
  • Produce records or evidence that system requirements have been met
  • Measure, monitor and report the extent of compliance with these performance procedures
  • Continually monitor and analyze changes to the requirements and confirm that all changes are reflected in changes to the specific requirements when necessary
  • Execute the audit and analyze the system processes and correct them when necessary
  • Include processes that will help continually improve the quality system.
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