Training on Customer Relationship Management for the Mercedes-Benz Service Team

Thursday, November 12th, 2020

Customer delight, is one of DIMO’s core values and the company is keen on continuous improvement with refreshing knowledge while adapting to the best practices to deliver a consistent superior experience to its customers. In addressing this objective, a duo of sessions with a twist, were facilitated by Mr. Amithe Gamage for the Mercedes-Benz Service team based on identified areas on how to excel in customer service, during the month of September at the DIMO 800 Auditorium.