Located at the DIMO Commercial & Heavy Machinery Workshop in Siyambalape (on the outskirts of the main city), the 24-hour workshop consists of eight work bays with an Engine & Transmission Repair bay. The state-of-the-art facilities available ensure a minimum downtime for your equipment including a hydraulic repair bench, and undercarriage track press with electronic tools to connect to the Engine and Transmission control modules.Factory trained technicians and engineers are part of DIMO Service with a dedicated team of Product Support Service Advisors who are always available to support our customers in any way that is required.
All kind of repair options from standard preventive maintenance to major component overhauls are offered. Accident repairs are also available that guarantees your machine will be as good as the day you purchased it. Through our customised service agreements, special discounts are offered to customers in accordance with the nature of the repair or overhaul. In addition, our team of Product Support Service Advisors visit customers regularly and inspect each machine sold by DIMO free of charge.
A full report and recommendations are offered to customers on the current conditions of their machines to ensure optimal usage. Mobile workshops are on-hand to visit our customers to solve any problems that may occur. Special error diagnostic tools such as the Curtis Analyzer, diagnostic box with system software and a hydraulic cylinder repair stand are used to ensure a professional and specialized service that ensures 100% customer satisfaction.
All overhauling transmissions, engine jobs and any other special repair work are carried out in a dust free, air-conditioned environment designed especially for repair work. All overhauling jobs are fully guaranteed for workmanship with genuine parts used at a reasonable and affordable price. DIMO also offers our valuable customers Full Maintenance, Regular and Periodic Maintenance contracts to suit our customers’ areas of application. Our association with our Principals has resulted in a close working relationship on all after-sales service matters.