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MercedesTrophy Golf Tournament

May 25, 2015

Sri Lanka’s Most Exclusive Golfing Event concludes successfully at Nuwara Eliya

Their love for competition, challenge and peak performance brought the top golfers of Sri Lanka together in Nuwara Eliya. Mercedes-Benz cars, their passionate owners and DIMO recently brought the city alive with the MercedesTrophy Golf Tournament, which is considered to be Sri Lanka’s most exclusive and prestigious golfing event. The Tournament was held on the 23rd of May 2015 at the Nuwara Eliya Golf Club and this year marked the 25th year of the tournament which was initiated in the year 1990. Over 75 golfers and their spouses were hosted by DIMO at the Grand Hotel Nuwara Eliya for two days over the weekend. The Nuwara Eliya Golf Club was the ideal setting for the 25th anniversary tournament with stunning landscapes and breathtaking scenery. MercedesTrophy is yet another opportunity for DIMO to pamper their customers, who enjoy driving the most valuable luxury marque. The MercedesTrophy is a worldwide exclusive series of golf tournaments with more than 65,000 Mercedes-Benz customers from all over the world.

The tournament was played under 4 handicap groups, while the winner and the 1st runner up of each handicap group will participate at the MercedesTrophy Asian Finals in Brisbane – Australia, and if successful will compete in the World Finals to be held in Germany in October 2015. The complete list of winners is as follows:

  • Division A (Handicap Group 0-12) Winner – Maj. Gen Srinath Rajapakse, 1st Runner up – Mr Thusith Wijesinghe and 2nd Runner up – Mr Kamalesh Johnpillai.
  • Division B (Handicap Group 13-20) Winner- Dr Rohitha Silva, 1st Runner up – Mr Rohan Fernandez and 2nd  Runner up Mr Ivor Maharoof.
  • Division C (Handicap Group 21- 24) Winner- HE Chang Won Sam, 1st Runner up – Mr Chandima Rodrigo and 2nd Runner up –Mr Iftikar Ahamed.
  • Ladies Group – Winner – Ms Petra Morhard, 1st Runner up – Ms Suwen Selvaratnam and 2nd Runner up – Ms Usha De Silva.

Golfers and their spouses checked-in at Grand Hotel on Friday and were hosted for cocktails on Friday night at the same venue. The tournament commended at 8.20am on Saturday, and the golfers were transported between the hotel and the golf club in Mercedes-Benz Sprinter vans. The grand award ceremony and cocktails took place at the Grand Hotel on Saturday evening with the participation of Mr & Mrs Ranjith Pandithage (Chairman and Managing Director-DIMO), Mr Gahanath Pandithage (CEO-DIMO), Mr Kenny Ng (Representative from Daimler AG), Mr Rajeev Pandithage (Head of Mercedes-Benz Sales and Parts), Mr Tharanga Gunawardena (Head of Mercedes-Benz Service), Mr Dinesh Gunaratne (Mercedes-Benz Sales Manager) and the Mercedes-Benz Sales Team. The gala event provided an opportunity for the Mercedes-Benz customers to interact with their colleagues and the DIMO staff in a friendly, comfortable and cosy atmosphere. The event received positive reviews and the customers took back memorable experiences, irrespective of their performance at the tournament.

A special 25th anniversary cake was also cut during the event by Mr Ranjith Pandithage, Mr Gahanath Pandithage and Mr Kenny Ng. Live updates of the event were aired over Yes FM and Legend FM throughout the tournament and during the awards ceremony. MTV Sports will be airing a one hour dedicated program on the event.

Spreading north from Grand Hotel Rd, Nuwara Eliya Golf Club is beautifully kept and has a reputation of being the most graceful and most challenging golf club in Sri Lanka. The Nuwara Eliya Golf Club, founded in 1889, is one of the oldest golf clubs in Asia and probably the oldest among English Clubs around the world and is enriched with a tradition and an ambience which is hard to equal.

This year registration of customers was done online through the Mercedes-Benz Sri Lanka website. The latest E-Class, C-Class, S-Class and the SLK-Class were on display along with the Jeep Wrangler at the event. Though a brand new SLK was offered as the hole-in-one prize, none of the golfers walked away with it. Gantries along the main roads entering Nuwara Eliya, banners and flags along the Nuwara Eliya town – made the entire town come alive with golf.

MERCEDES-BENZ MALAYSIA HOSTS 10TH ANNIVERSARY OF SERVICE EXCELLENCE AWARDS

May 19, 2015

Mercedes-Benz Malaysia, in conjunction with the 10th anniversary of the coveted Mercedes-Benz Service Excellence Award Program (SEAward) – established by Daimler AG in 2005 – played host to 250 representatives from 85 dealerships around South East Asia and Sri Lanka.

The SEAward is a motivational program aimed at increasing customer satisfaction in the participating countries. Bringing together Mercedes-Benz dealer representatives from around Malaysia, Indonesia, Singapore, Thailand, Vietnam, Brunei, Philippines and Sri Lanka, the two-day celebrations held recently was an occasion to highlight the importance of the After-Sales business to Mercedes-Benz.

To mark the many SEAward milestones and its 10th anniversary, the one-day conference included several key activities. Dealer representatives heard from Thomas Weigand, Director After-Sales Mercedes-Benz, smart & Maybach, Daimler Central/ Eastern Europe, Africa & Asia; Roland Folger, President and CEO Mercedes-Benz Malaysia; Johannes Fritz, Director Sales & Marketing Mercedes-Benz Cars, Daimler Central/ Eastern Europe, Africa & Asia and Christian Treiber, Director Service & Parts Business Passenger Cars, Daimler AG. The different speakers highlighted the development and growth plans in After-Sales and Sales & Marketing based on customer satisfaction and customer relationship programs for Mercedes-Benz in the region

“I congratulate and express appreciation to all our dealers who have participated and continued to uphold the three-pointed star. This impressive milestone is what we celebrate today. But for me it is also a starting point to create a new spirit to excelling in customer service for the next years. We are aiming at a service-dedicated future based on the effort made by every single one of our staff members,” said Weigand.

Speaking at the celebrations, Mercedes-Benz Malaysia President and CEO, Roland Folger, said, “Mercedes-Benz Malaysia is proud to host the SEAward and celebrate its 10th anniversary with our South East Asian and Sri Lankan dealer counterparts. The SEAward is a testament to ‘going the extra mile’ not just today or tomorrow, but every day. As a pioneer and leader in the automotive industry, Mercedes-Benz has a lifelong commitment to the pursuit of excellence in providing the ultimate lasting experience for our customers.”

The SEAward has gained momentum in the years since its establishment, recording a steady increase in enthusiasm from regional dealers. In 2014, 85 dealers participated in the SEAward; which totalled 4,891 employees dedicated to building excellence in service track records.

Mercedes-Benz has recorded phenomenal growth, particularly within the Asian region. Recognising the integral role its Asian counterparts play in Sales and After-Sales, the SEAward was established to evaluate the performance of service centres. It also serves as a motivating factor towards excelling in customer service. Winning dealers are judged according to an After-Sales Customer Satisfaction Score (CSI) and Net Promoter Score (NPS).

Other activities for the dealer representatives included the opportunity to visit a past SEAward winning Autohaus, Hap Seng Star and a Kuala Lumpur City Tour. The conference culminated with a celebratory dinner at the Grand Hyatt Hotel, Kuala Lumpur.

After years of hard work and significant investments made, DIMO accomplished Number 1 position in the entire South East Asia Region for ‘Service Excellence’ in After Sales for the year 2014. Gahanath Pandithage – Chief Executive Officer and Tharanga Gunawardena – General Manager, Passenger Vehicles Service who represented DIMO during the SEAward 10th anniversary celebrations held in Malaysia, upon returning to the country mentioned that every effort put in by DIMO’s team is truly remarkable as there was no better time to reach the pinnacle and place DIMO and Sri Lanka in the world map than during the SEAward 10th Anniversary celebrations. They will also strive to improve DIMOs service standards in every possible way and continue to offer unmatched after sales service standards in the country for years to come.

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The New DIMO Galle Customer Contact Point Opened Ceremonially

May 12, 2015

A new DIMO Customer Contact Point was opened today 11th May 2015 in Galle by Mr Ranjith Pandithage. The new Customer Contact Point is located at No. 241A, Matara Road, Magalle, Galle.

Mr Gahanath Pandithage, Mr Channa Weerawardane, Mr Vijitha Bandara, Mr Anshuman Samanta (Regional Manager Customer Care Service – TATA Motors Limited India) Mr Rajiv Jaiswal (TATA Motors Limited-India), Mr Mahesh Karunaratne, Mr Navin Seneviratne, Mr Rakhita Gunasekera, Mr Nalinda Kurukulasooriya, Mr Yohan Thilakaratne, Mr Viraj Gunaratne, Mr Nawaz Marikkar, Mr Kushantha Sahajeewa, Mr Prasanna Mapatunagamage, Mr Hemal Rathnayake, Mr Amila De Silva, Mr Surendra Jayasinghe, Mr Jeevantha Ranatunga, Mr Jeewantha Malith Wijesinghe, Mr Shervin Fernando, Mr Abhijeet Sharma (TATA Motors Limited – India) and the Matara Branch staff were present at this event.

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