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DIMO launches “My Mercedes-Benz.My Service.”

August 23, 2012

As part of its continued commitment to customer satisfaction, the Authorised Distributor for Mercedes-Benz in Sri Lanka – DIMO is launching “My Service”, the latest after-sales brand appearance from Daimler AG under “My Mercedes-Benz. My Service” theme further strengthening their core competence – After Sales in Sri Lanka. 

Mercedes-Benz unveiled its new “My Service” brand appearance at the IAA International Motor Show in Frankfurt recently. This new approach enables customers to experience at first hand, the After-Sales brand values of Individuality and Appreciation, further strengthening the delightful customer care – a key part of the Mercedes-Benz brand as a whole.

“As the Mercedes-Benz representative in Sri Lanka for the last seven decades, we work continually to improve our service levels, and want to offer our customers the kind of service that more often surpasses their individual needs,” says Ranjith Pandithage, Chairman of DIMO.

The new program’s name itself highlights the connection between individual requirements and the appropriate Mercedes-Benz-service offering. “When it comes to Mercedes-Benz, service quality and customer satisfaction are a top priority, and everything else comes second,” says Tharanga Gunawardena, General Manager Mercedes-Benz Passenger Vehicles Service. “That’s why we want to raise the bar in service performance. We have been and strive to be the trailblazer, providing unmatched after sales services in the country”.  According to Tharanga, under “My Service” after sales theme, their dedicated service team will make further efforts to advise personally and offer individualised solutions to customers even long after the vehicles are purchased, and treat in a manner that always fits customer needs. He further stated that “No one else knows about Mercedes-Benz than DIMO.  No matter the case, we will give the right service for each car supporting longstanding owners driving Mercedes-Benz for many generations.”

Numerous awards confirm the high service quality at Mercedes-Benz world over. For example, Mercedes-Benz finished first in service satisfaction ahead of all other premium manufacturers in Germany in the latest J.D. Power Vehicle Ownership Satisfaction Study (VOSSSM). The brand achieved the same result in 2009 and 2010 with its outstanding service portfolio. The VOSSSM survey also placed Mercedes-Benz among the top three premium automakers in nine of the 12 countries examined. In addition, Mercedes-Benz finished first in the “Automobilwoche Award Autohandel” (AAA) dealership satisfaction survey for best sales-partner service quality, marking the fifth consecutive year the brand has taken top honors in this category.

As the Authorised Distributor for Mercedes-Benz in Sri Lanka, DIMO operates a state-of-the-art passenger car workshop equipped with the most modern tools and machines to carry out all automobile repairs & services under one roof. This undoubtedly is the most advanced service facility in Sri Lanka with factory trained, competent Technicians and Service Advisers ensuring that appropriate equipment and tools are used to service, diagnose and repair passenger cars in their workshops.

DIMO’s extensive branch network with more than 17 touch points across the island together with 24 hours roadside assistance gives all Mercedes-Benz customers a sense of security and confidence wherever they maybe with personalised and caring service, which DIMO is renowned for years. DIMO has been representing Mercedes-Benz in Sri Lanka for more than seven decades and is probably the oldest distributor in the region.

DIMO introduces new Komatsu PC130-8 to Sri Lanka

August 14, 2012


Diesel and Motor Engineering PLC (DIMO) recently introduced the first Komatsu PC130-8 excavator to the local market. The first excavator was delivered to Mr. Randeer Rodrigo (Director of Rodrigo Electricals – Wattala) by Mr. Chaminda Ranawana (General Manager – Construction and Mining Machinery, DIMO) at the DIMO Construction Machinery Service Complex at Siyambalape.

Speaking at the handing over Mr. Ranawana mentioned “DIMO is excited to introduce the latest excavator from Komatsu to Sri Lanka. The Komatsu Dash 8 crawler excavators have set a new worldwide standard for construction equipment. Operator safety and comfort is a focal point in their design, and their outstanding performance and specifications will contribute directly to the success of our customer’s business.”

Powerful and precise, the Komatsu PC130-8 is equipped to efficiently carry out any task. On big sites or small, for digging, trenching, landscaping or site preparation, the Komatsu original equipment hydraulic system always ensures maximum productivity and control. With standard auxiliary hydraulic systems and quick-coupler power lines, these machines are ready to take on any job, whenever and wherever it is needed.

“As a leading construction machinery hiring company and a civil engineering contractor, Rodrigo Electricals is proud to take delivery of the first PC130-8 from DIMO. The relationship between DIMO and Rodrigo Electricals extends more than 15 years. We have been using many world class DIMO products such as BOMAG rollers, KOMATSU excavators and even Mercedes-Benz passenger cars. We have a longstanding trust on the Product Support service facilities offered by DIMO and the credibility of their promise.” Commented Mr. Rodrigo.

Applications of the KOMATSU PC130-8 include quarry operations, large and medium scale civil engineering projects. The advantage of the dash 8 includes – Low emission engine, Low operation noise, Larger maximum drawbar pull, Capability of selecting Mode, Economy mode improves fuel consumption, Eco-gauge for energy-saving operations, Extended idling caution for fuel, Conservation, Large Comfortable Cab, Easy Maintenance.

Komatsu’s 80 years of experience and commitment to Quality and Durability will ensure your Dash 8 crawler excavator will quickly become your number one business partner. Komatsu’s full lineup of advance construction and mining equipment are designed with high productivity, safety, and environmental consideration in mind. These machines reflect the ’KOMATSU’ commitment to constructing to the creation of a better world. DIMO is fully geared to provide an excellent pre-post, and after the sale service to their valued customers. World class after sales facilities and highly competent foreign trained technical experts, ensure that DIMO provides the best after care service in the country.


DIMO at Construct 2012

DIMO participated at the Construct 2012 Exhibition which was held at the BMICH from 10th to 12th August 2012. DIMO Stall was located at the CME Show. Komatsu Heavy Machinery, Storage and Material Handling, Komatsu Parts, TATA Commercial Vehicles, Bosch Power Tools, Mahindra Tractors, Fischer fixing systems and Osram Lighting participated from DIMO.