As part of its continued commitment to customer satisfaction, the Authorised Distributor for Mercedes-Benz in Sri Lanka – DIMO is launching “My Service”, the latest after-sales brand appearance from Daimler AG under “My Mercedes-Benz. My Service” theme further strengthening their core competence – After Sales in Sri Lanka.
Mercedes-Benz unveiled its new “My Service” brand appearance at the IAA International Motor Show in Frankfurt recently. This new approach enables customers to experience at first hand, the After-Sales brand values of Individuality and Appreciation, further strengthening the delightful customer care – a key part of the Mercedes-Benz brand as a whole.
“As the Mercedes-Benz representative in Sri Lanka for the last seven decades, we work continually to improve our service levels, and want to offer our customers the kind of service that more often surpasses their individual needs,” says Ranjith Pandithage, Chairman of DIMO.
The new program’s name itself highlights the connection between individual requirements and the appropriate Mercedes-Benz-service offering. “When it comes to Mercedes-Benz, service quality and customer satisfaction are a top priority, and everything else comes second,” says Tharanga Gunawardena, General Manager Mercedes-Benz Passenger Vehicles Service. “That’s why we want to raise the bar in service performance. We have been and strive to be the trailblazer, providing unmatched after sales services in the country”. According to Tharanga, under “My Service” after sales theme, their dedicated service team will make further efforts to advise personally and offer individualised solutions to customers even long after the vehicles are purchased, and treat in a manner that always fits customer needs. He further stated that “No one else knows about Mercedes-Benz than DIMO. No matter the case, we will give the right service for each car supporting longstanding owners driving Mercedes-Benz for many generations.”
Numerous awards confirm the high service quality at Mercedes-Benz world over. For example, Mercedes-Benz finished first in service satisfaction ahead of all other premium manufacturers in Germany in the latest J.D. Power Vehicle Ownership Satisfaction Study (VOSSSM). The brand achieved the same result in 2009 and 2010 with its outstanding service portfolio. The VOSSSM survey also placed Mercedes-Benz among the top three premium automakers in nine of the 12 countries examined. In addition, Mercedes-Benz finished first in the “Automobilwoche Award Autohandel” (AAA) dealership satisfaction survey for best sales-partner service quality, marking the fifth consecutive year the brand has taken top honors in this category.
As the Authorised Distributor for Mercedes-Benz in Sri Lanka, DIMO operates a state-of-the-art passenger car workshop equipped with the most modern tools and machines to carry out all automobile repairs & services under one roof. This undoubtedly is the most advanced service facility in Sri Lanka with factory trained, competent Technicians and Service Advisers ensuring that appropriate equipment and tools are used to service, diagnose and repair passenger cars in their workshops.
DIMO’s extensive branch network with more than 17 touch points across the island together with 24 hours roadside assistance gives all Mercedes-Benz customers a sense of security and confidence wherever they maybe with personalised and caring service, which DIMO is renowned for years. DIMO has been representing Mercedes-Benz in Sri Lanka for more than seven decades and is probably the oldest distributor in the region.