DIMO Construction & Mining Machinery offers customers a wide range of world-class products that are backed by the unmatched after-sales service of DIMO. This product range represents the best-engineered brands in the fields of construction and mining equipment, road building and paving
equipment, concrete equipment, hydraulic breakers, air compressors, skidsteer loaders and all terrain lifting equipment, together with mobile, rough terrain and tower cranes.

Aftersales-construction-new
services-2
service-1

After Sales

Located at the DIMO Commercial & Heavy Machinery Workshop in Siyambalape (on the outskirts of the main city), the 24-hour workshop consists of eight work bays with an Engine & Transmission Repair bay. The state-of-the-art facilities available ensure a minimum downtime for your equipment including a hydraulic repair bench, and undercarriage track press with electronic tools to connect to the Engine and Transmission control modules.Factory trained technicians and engineers are part of DIMO Service with a dedicated team of Product Support Service Advisors who are always available to support our customers in any way that is required.

Services Offered

All kind of repair options from standard preventive maintenance to major component overhauls are offered. Accident repairs are also available that guarantees your machine will be as good as the day you purchased it. Through our customised service agreements, special discounts are offered to customers in accordance with the nature of the repair or overhaul. In addition, our team of Product Support Service Advisors visit customers regularly and inspect each machine sold by DIMO free of charge.

A full report and recommendations are offered to customers on the current conditions of their machines to ensure optimal usage. Mobile workshops are on-hand to visit our customers to solve any problems that may occur. Special error diagnostic tools such as the Curtis Analyzer, diagnostic box with system software and a hydraulic cylinder repair stand are used to ensure a professional and specialized service that ensures 100% customer satisfaction.

All overhauling transmissions, engine jobs and any other special repair work are carried out in a dust free, air-conditioned environment designed especially for repair work. All overhauling jobs are fully guaranteed for workmanship with genuine parts used at a reasonable and affordable price. DIMO also offers our valuable customers Full Maintenance, Regular and Periodic Maintenance contracts to suit our customers’ areas of application. Our association with our Principals has resulted in a close working relationship on all after-sales service matters.

Parts

Through the use of Genuine Spare Parts backed by a six month warranty, it can be assured that each and every machine that is sold by DIMO will achieve its optimum level of performance. Our team offers technical support to give our customers the right part. Special discounts for parts packages such as engine, transmission and undercarriage overhaul parts are offered to our customers. Our island-wide distribution for fleet owners and regular customers give them the comfort of a guarantee that parts for their machines are available in a very short time.

parts
maintenance

Maintenance

Full Maintenance Contracts also known as “Heavy Equipment Maintenance Management” from DIMO covers maintenance, repair and overhauls in which our customers will be given an “availability” guarantee with a fixed hourly rate under certain conditions. The purpose of this contract is to ensure that all of the equipment provided by DIMO is kept in optimal condition which means increased production for our customers.The only integrated cement production company in Sri Lanka has awarded DIMO this specialized contract.

The quarry operations of the company excavate the raw material, limestone for the production of cement using a fleet of Komatsu Heavy Machines supplied by DIMO. In-addition to keeping the machines in operation, DIMO also co-ordinates the logistics of spare parts required in the field. The operation has now continued for several years to the company’s fullest satisfaction.

News

DIMO signs MOU with WRCT to save endangered turtles in the Panama area
DIMO signed an agreement with the Wildlife Research & Conservation Trust (WRCT) to protect the five species of turtles that
Read more.
Citan Tourer
Read more.
British Council
The British Council of Sri Lanka underwent a Rs. 500 Mn refurbishment before the first Commonwealth Heads of Government Meeting
Read more.

Contact Us

For construction & mining related queries please contact

General Contact

Send an Inquiry

First Name
Last Name
Email
Telephone
Message
Dimo Logo